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Privacy Policy

Effective Date:

Welfare Benefits Advocates is committed to protecting your personal data and respecting your privacy.

  1. Who We Are

Welfare Benefits Advocates (“we”, “us”, or “our”) is a sole trader business based in the UK, providing welfare benefits advice and support services. For the purposes of data protection legislation, we are the “data controller” of your personal information.

  1. What Personal Data We Collect

We may collect and process the following personal information:

  • Full name, address, phone number, email
  • Date of birth, National Insurance number
  • Health information and details about your disability or medical conditions (if relevant to a benefit claim)
  • Information regarding your financial, employment, or housing circumstances
  • Any documents you voluntarily provide (e.g., medical letters, decision notices)
  1. How We Use Your Data

We use your personal data to:

  • Provide advice, guidance, and support related to welfare benefits
  • Complete benefit applications, reviews, appeals, and related correspondence
  • Communicate with you by phone, email, or post
  • Fulfil legal or regulatory obligations (e.g. safeguarding concerns)
  1. Legal Basis for Processing

We process your data on the following legal grounds:

  • Your consent
  • Performance of a contract (providing you with welfare advice/services)
  • Compliance with legal obligations
  • Legitimate interest (to deliver and improve our services)

We may also process special category data (e.g., health information) where necessary for providing welfare advice, and where you have given explicit consent.

  1. Sharing Your Data

We do not sell or rent your data. We only share your data with:

  • The Department for Work and Pensions (DWP), local authorities, or tribunals where necessary
  • Other professionals, with your permission (e.g., GPs, social workers)
  • Third-party services we use for secure document storage or communication (e.g., encrypted email)

We ensure that all third parties handle your data securely and lawfully.

  1. Data Storage & Security

We store your data securely using password-protected systems. Paper records are stored in locked cabinets. We retain client records for up to 7 years unless you request earlier deletion (subject to legal limitations).

  1. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permitted)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us via the details below.

  1. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Welfare Benefits Advocates

info@welfarebenefitsadvocates.co.uk

Welfare Benefits Advocates
Headingley Enterprise & Arts Centre,
Bennett Rd, Headingley,
Leeds LS6 3HN